Submit User Changes Online

User Changes Form

Use this form to update Alarm and Emergency contact information for your account

ALARM CUSTOMER INFORMATION

If you have multiple systems, (Burg, Fire, etc.), please list all account numbers these changes should affect.

Account Name: Phone Number:
Physical Address:
Mailing/Billing Address (if different):
Account Numbers:

UPDATE EMERGENCY CONTACT LIST:

In case of an alarm, these are the people we will contact and the order in which we will call them.  Our policy is to first call the premises, and if unable to make contact with anyone, to dispatch Police/Fire and then go through the contact list.  Please note if you would like the order of phone numbers changed (such as calling your cell phone before calling Police/Fire).  You may wish to include alternate phone numbers for you (cell phone, work phone) and people who can meet the Police or Fire Dept. at this address.  Be sure to tell these people you have put them on this list.  You should instruct them on how to reset your alarm system.  These should be key holders.  (Relative, trusted friend, neighbor….)

UPDATE USER CODES AND PASSWORDS:

User Codes are 4-digit numbers used to turn your system on and off.  Pick a number that you will remember.  Passwords are words or other code used to prove you or someone else belongs there, in case of an accidental alarm.  When we receive an alarm, we will call the premises first.  Make sure to answer the phone and give the proper password, or call us, giving your password to cancel the alarm. If we have no contact with anyone at the premises, or the wrong password is given, we will call the Police or Fire Dept. (depending on the type of alarm) and then contact your Emergency Contact List.  You may have or assign more than one user code and/or password.  Note that codes cannot be consecutive numbers.